Versand

1. Introduction

This Shipping Policy explains how orders placed through awaytravelbx.shop are prepared, shipped, delivered, and handled.

By placing an order, customers acknowledge the shipping information provided during checkout together with this Shipping Policy.

Mandatory consumer rights remain unaffected.

2. Free Standard Shipping

All orders placed through awaytravelbx.shop receive free standard shipping.

There is no standard shipping charge for eligible orders.

If optional premium, expedited, or special shipping services are introduced in the future, any additional charge will be clearly displayed before the customer submits the order.

3. Estimated Delivery Time

Our standard estimated delivery timeframe is:

15–20 days

The delivery period is an estimate intended to help customers plan for receipt of their orders.

Actual delivery may occasionally occur earlier or later because of circumstances such as:

• carrier delays;
• customs procedures;
• public holidays;
• severe weather;
• unusually high seasonal order volumes;
• transportation disruptions;
• incorrect or incomplete delivery details;
• remote delivery destinations; or
• other circumstances outside our reasonable control.

Nothing in this Shipping Policy excludes remedies available to consumers under mandatory law if contractual delivery obligations are not satisfied.

4. Order Processing

After an order is submitted, it may undergo payment verification, fraud screening, inventory confirmation, and preparation for shipment.

Customers should review the order confirmation information carefully.

If we require additional information to process an order, we may contact the customer using the details supplied during checkout.

5. Order Confirmation

After placing an order, customers should receive an electronic order confirmation where applicable.

The order confirmation may include information such as:

• order number;
• items purchased;
• delivery information;
• billing information;
• price; and
• payment status.

Customers should keep their order confirmation for reference.

6. Shipping Confirmation and Tracking

Where tracking is available, tracking information may be provided after shipment.

Tracking information may require some time to become active after a shipping label is created or a parcel is transferred to the carrier.

Tracking updates are generated by the relevant carrier and may occasionally be delayed.

7. Delivery Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

This includes, where applicable:

• recipient name;
• street and house number;
• apartment or unit information;
• postal code;
• city;
• country; and
• relevant contact information.

If you notice an error after placing an order, contact us immediately at:

info@awaytravelbx.shop

We will attempt to correct the information before dispatch, but we cannot guarantee that changes can be made once fulfilment or shipment has begun.

8. Failed Delivery

A delivery may fail because of an incorrect address, refusal of delivery, repeated unsuccessful delivery attempts, inability to access the destination, or another carrier-related reason.

If a parcel is returned to us, we will review the order and contact the customer where appropriate.

Any further action will be determined in accordance with the circumstances and applicable consumer law.

9. Delayed Shipments

If an order has not arrived within the expected period, please contact us with the order number.

We may review tracking data or contact the carrier.

Delivery estimates do not remove any statutory rights customers may have if an order is not delivered within the contractually applicable timeframe.

10. Lost Parcels

If tracking indicates a parcel may have been lost, contact us.

We may request carrier investigation information before determining the appropriate remedy.

Where we remain legally responsible for delivery to the consumer, a carrier’s loss of the parcel does not remove rights the consumer has against us.

11. Damaged Parcels

If a product arrives damaged, please contact us promptly.

Where reasonably possible, provide:

• order number;
• a description of the damage;
• photographs of the product;
• photographs of the external packaging; and
• photographs of the shipping label.

These materials can help us investigate the matter efficiently.

Requesting photographs does not remove mandatory statutory rights.

12. Incorrect Products

If you receive a product different from the product ordered, contact:

info@awaytravelbx.shop

Please provide the order number and information identifying the incorrect item.

We will review the matter and arrange an appropriate remedy where required.

13. Multiple Shipments

An order containing multiple products may occasionally be delivered in separate parcels.

If this occurs, separate tracking information may be provided.

Receiving one parcel does not necessarily mean the remaining portion of the order has been lost.

14. Customs and Cross-Border Delivery

Where products are shipped across national borders, customs or import procedures may affect delivery times.

Taxes, duties, or import charges will be handled in accordance with the information provided at checkout and applicable law.

We do not seek to impose undisclosed mandatory charges on customers.

15. Delivery Acceptance

Customers should reasonably inspect delivered parcels when received.

If there is visible transportation damage, recording the condition of the parcel may assist with processing a claim.

Failure to immediately report visible damage does not automatically eliminate mandatory consumer rights.

16. Returns After Delivery

Shipping and return rights are separate issues.

Customers wishing to return a product or exercise a statutory right of withdrawal should review our Return and Refund Policy.

For qualifying German distance purchases, consumers generally have a 14-day statutory withdrawal period subject to applicable exceptions.

17. Refunds for Shipping

Because standard shipping through awaytravelbx.shop is free, there is generally no standard outbound shipping charge to refund.

Where the law requires reimbursement of delivery charges in other circumstances, we will comply with those requirements.

German law generally requires reimbursement of qualifying standard delivery payments following a valid withdrawal, but does not require reimbursement of additional costs resulting from a consumer choosing a more expensive delivery option than the least expensive standard option offered.

18. Changes to Shipping Arrangements

We may change carriers, fulfilment providers, shipping routes, or logistical arrangements without notice where doing so does not materially reduce customer rights.

Changes will not override delivery obligations already applicable to confirmed orders.

19. Customer Support

For shipping questions, delayed orders, damaged parcels, tracking assistance, or address issues, contact:

awaytravelbx.shop
Email: info@awaytravelbx.shop

Please include your order number whenever possible.