Widerrufsrecht

Introduction

This Return and Refund Policy applies to purchases made through awaytravelbx.shop.

We want customers to understand their rights and the procedures that apply when they wish to withdraw from a qualifying online purchase, return an item, report a defective or incorrect product, or request a refund.

Nothing in this policy is intended to exclude or restrict mandatory consumer rights available under German or European Union law.

German distance-selling law generally provides consumers with a 14-day withdrawal period for qualifying online purchases, subject to statutory exceptions.

1. Statutory Right of Withdrawal

If you are a consumer and enter into a qualifying distance contract with awaytravelbx.shop, you generally have the right to withdraw from the contract within 14 days without giving a reason.

For the purchase of goods, the withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods, subject to the rules applicable to orders containing multiple goods or goods delivered in separate shipments.

To meet the withdrawal deadline, it is sufficient to communicate your decision to exercise your right of withdrawal before the withdrawal period expires.

2. Exercising Your Right of Withdrawal

You may communicate your decision to withdraw by sending a clear statement to:

awaytravelbx.shop
Email: info@awaytravelbx.shop

Your statement should clearly indicate that you wish to withdraw from the relevant purchase.

For efficient processing, you should include your name, order number, the product concerned, and sufficient contact information to identify your order.

A specific reason for withdrawal is not required.

Where an electronic withdrawal function is provided on our website, you may also use that function. German law now requires qualifying online distance contracts to support an electronic withdrawal function that remains accessible during the withdrawal period.

3. Returning Products After Withdrawal

After notifying us that you are exercising your statutory right of withdrawal, you must return the relevant goods without undue delay and within the period required by applicable law.

Contact us before sending a return so that we can provide the correct return instructions and applicable return destination.

Products should be packaged appropriately to prevent unnecessary damage during transit.

You may inspect goods in a manner reasonably necessary to determine their nature, characteristics, and functioning. You may be responsible for diminished value resulting from handling beyond what is necessary for that purpose, to the extent permitted by law.

4. Return Shipping Costs

Unless otherwise stated by us, customers exercising the statutory right of withdrawal are responsible for the direct cost of returning the goods, where applicable law permits us to impose that cost and the customer has been properly informed of it.

If an item is defective, damaged upon arrival, materially different from what was ordered, or incorrectly supplied by us, we will bear reasonable return shipping costs where required by law.

Please do not send a product to an address found independently online. Contact us first so that the appropriate return instructions can be provided.

5. Refunds Following Statutory Withdrawal

Following a valid withdrawal, we will reimburse payments that must be reimbursed under applicable law without undue delay and, in general, no later than 14 days after we are informed of your decision to withdraw.

For a sale of goods, we may be entitled to withhold reimbursement until we have received the goods back or you have supplied evidence that you have returned them, whichever occurs first, unless we have offered to collect the goods.

German law also generally requires reimbursement using the same payment method used for the original transaction unless another method is expressly agreed without additional cost to the customer.

Because awaytravelbx.shop offers free standard shipping, there is normally no standard outbound shipping fee to reimburse.

6. Defective, Damaged, or Incorrect Products

Your statutory rights relating to defective or non-conforming products are separate from the 14-day withdrawal right.

Please contact us promptly if your order:

• arrives damaged;
• contains the wrong item;
• contains a product with a manufacturing defect;
• is materially incomplete; or
• otherwise fails to conform to the contract.

Contact us at info@awaytravelbx.shop and provide your order information together with a description of the problem.

Where reasonably necessary, we may request photographs or other information that helps us assess the issue. This does not remove any mandatory statutory rights.

Depending on the circumstances and applicable law, available remedies may include repair, replacement, price reduction, cancellation, or refund.

7. Products That May Be Excluded From the Right of Withdrawal

The statutory right of withdrawal may not apply to certain categories of goods or services where an exception provided by law applies.

Examples can include, depending on the circumstances:

• goods made to the consumer’s specifications or clearly personalised;
• goods liable to deteriorate or expire rapidly;
• sealed goods not suitable for return for health protection or hygiene reasons after the seal has been removed;
• certain sealed audio, video, or software products after unsealing;
• certain digital content where statutory requirements for loss of the withdrawal right have been satisfied; and
• other products or services expressly excluded by applicable legislation.

An exception will only be relied upon where the legal requirements for that exception are satisfied.

8. Change-of-Mind Returns Outside Statutory Rights

Any return accepted by awaytravelbx.shop outside mandatory statutory rights is a voluntary commercial return.

We may assess such requests based on the condition of the item, timing of the request, and circumstances of the purchase.

A voluntary return arrangement does not reduce or replace statutory consumer rights.

9. Condition of Voluntary Returns

Where a return is accepted outside the statutory withdrawal right, we may require that the product:

• is unused except for reasonable inspection;
• remains in suitable condition;
• includes its original accessories and components;
• is returned with original packaging where reasonably possible; and
• has not been damaged through misuse or improper handling.

These voluntary conditions do not limit statutory remedies for defective or non-conforming goods.

10. Refund Processing

Once a refund has been approved and initiated, the time required for the amount to appear in your account may depend on your bank, card issuer, payment provider, or financial institution.

We are not responsible for processing delays caused solely by a payment provider after the refund has been properly transmitted.

11. Order Cancellations Before Dispatch

If you wish to cancel an order before dispatch, contact us as soon as possible.

We will attempt to accommodate cancellation requests. However, if processing or dispatch has already occurred, the order may need to be handled under the statutory withdrawal or return procedure instead.

12. Lost Return Shipments

Customers returning goods are encouraged to use a shipping method that provides appropriate proof of dispatch.

Responsibility for a return shipment will be determined in accordance with applicable law and the circumstances of the return.

13. Abuse and Fraud

We may investigate returns involving suspected fraud, product substitution, deliberate damage, or other abusive conduct.

Nothing in this provision permits us to refuse rights that a customer is legally entitled to exercise.

14. Contact

Questions about returns, withdrawals, defective items, or refunds should be directed to:

awaytravelbx.shop
Email: info@awaytravelbx.shop